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Data Protection

We (HeatFlow Innovations FlexCo in formation) take the protection of our users’ data very seriously and are committed to safeguarding the information provided to us in connection with the use of our website. We also commit to handling your data in accordance with applicable data protection laws and regulations.

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This Privacy Policy explains our practices regarding the collection, use, and disclosure of your data when you access our website (the “Services”) through your devices.

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Please read this Privacy Policy carefully and make sure you fully understand our practices before using our Services. By using our Services, you acknowledge the terms of this Privacy Policy. Continued use of our Services constitutes your acceptance of this policy and any future amendments.

 

1. What data do we collect?

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We may collect the following types of information:

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  • Non-personal data: Non-identifiable information collected through your use of our Services (e.g., technical and aggregated usage data).

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  • Personal data: Identifiable information such as your name and email address.
    If we combine personal and non-personal data, we will treat the combined information as personal data.

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2. How do we collect data?

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We collect data in the following ways:

  • When you use our Services (usage and session data).

  • When you voluntarily provide data directly to us.

  • From third-party sources (e.g., social logins like Google or Facebook).

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3. Why do we collect this data?

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We use your data to:

  • Provide and operate our Services

  • Improve, personalize, and develop our Services

  • Respond to feedback and support requests

  • Analyze usage patterns

  • Enhance data security and fraud prevention

  • Send updates or marketing messages (optional – you can unsubscribe anytime)

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4. With whom do we share this data?

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We may share your data with service providers who help us operate our Services (e.g., hosting, analytics, support).


We may also disclose data:

  • To prevent or investigate illegal activities

  • To protect our rights or the safety of users

  • In the event of a merger or acquisition

  • To authorized third-party providers (e.g., cloud storage)

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Non-personal data may be shared at our discretion.

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Cookies and Similar Technologies

We use cookies and similar technologies (such as web beacons and pixel tags) to improve user experience, optimize performance, and support security.


Learn more in our Cookie Policy: https://www.wix.com/about/cookie-policy

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We do NOT share your personal data with advertising networks without your consent.

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5. Where do we store data?

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  • Non-personal data may be processed globally by us or our trusted partners.

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  • Personal data may be stored in the United States, Ireland, Israel, or other locations as required for service delivery and compliance.

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6. How long do we keep data?

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We retain data as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

We may correct or delete inaccurate data at any time.

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7. How do we protect data?

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Our website is hosted on a secure platform that stores data on protected servers behind a firewall.
Access to most areas is protected via secure HTTPS.

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However, no transmission or storage method is 100% secure.


Please use strong passwords and avoid sending confidential information via email or messaging.

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8. How do we handle minors’ data?

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Children may use our Services, but certain features may require parental consent.
Parents can review or delete their child’s data by contacting us.


We only collect the minimum information required and never condition participation on providing more data than necessary.

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9. International Data Transfers & Your Rights (EU/EEA)

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If you are located in the EEA, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Receive your data in a portable format

  • Lodge a complaint with a data protection authority

Data transfers outside the EEA occur only where adequate protection levels are ensured through appropriate safeguards.

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10. Updates to this Privacy Policy

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We may update this Privacy Policy periodically.
The latest version is always available on our website.
Significant changes will be announced on our site. Continued use after updates means acceptance of the revised policy.

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11. Contact

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Name: Maximilian Ploner
Address: Birkenstraße 19, 5020 Salzburg, Austria
Email: heatflow.official@gmail.com

Supervisory Authority:
Austrian Data Protection Authority (Datenschutzbehörde)
Hohenstaufengasse 3, 1010 Vienna, Austria
dsb@dsb.gv.at

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12. Disclaimer

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This Privacy Policy does not constitute legal advice.
Legal requirements may vary depending on your jurisdiction.
We recommend seeking professional legal counsel to ensure full compliance with applicable laws.

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